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Terms and Conditions

1. Nature of Services
Professional service-based solutions are provided as described on the website or in written correspondence. All services are delivered with reasonable skill and care, in line with industry standards and within the scope agreed before work begins. No specific outcomes or results are guaranteed unless expressly set out in a separate written agreement signed by both parties.

2. Client Responsibilities
The client agrees to attend sessions on time and provide 48hrs notice to cancel or reschedule.

Participate openly and honestly in the process to the best of your ability. 

Take responsibility for your own decisions, actions and personal wellbeing between sessions.

Attend sessions free from the influence of alcohol or non prescribed drugs. Sessions may be canceled and are non refundable if canceled due to appearance of intoxication.

Inform honestly of any significant changes to contact details, health or circumstances that may impact the session.

Pay all agreed fees in accordance with payment terms.

Understand that sessions are a collaborative process and outcomes cannot be guaranteed. Sessions are intended to support personal growth, emotional wellbeing and informed decision making. Clients remain responsible for the choices they make and the actions they take.

3. Booking Process
Appointments must be made through the designated booking channels, which may include the website, email, or telephone. An appointment is considered provisional until it is confirmed in writing and the required booking fee has been received. Bookings may be refused or rescheduled at the provider’s discretion, for example in cases of overbooking, staff illness, or circumstances beyond reasonable control. Any changes to a booking must be requested by the client and confirmed in writing.

4. Payment Terms
Unless otherwise agreed in writing, all fees are payable in euros (€). The total price for the services will be communicated before the booking is confirmed. Payment is due in accordance with the invoice terms, which may require payment in advance of the session proceeding. 

5. Non-Refundable €50 Administration Fee
A non-refundable booking fee of €50 applies to all appointments. This fee is required to secure the booking and will be deducted from the final amount payable for the services, provided the appointment takes place as scheduled. If the client cancels, fails to attend, or requests to reschedule without giving the required notice (as stated in booking or confirmation communications), the €50 booking fee will be retained and will not be refunded or transferred to another appointment, except where mandatory consumer law requires otherwise.

6. Cancellations and Rescheduling
To cancel or reschedule an appointment, the client must provide notice within the minimum notice period specified in the confirmation email or on the website. Where sufficient notice is given, payments (excluding the non-refundable €50 administration fee) may, at the provider’s discretion, be applied to a future appointment. If the provider needs to cancel or reschedule, as much notice as reasonably possible will be given, along with an alternative date or a refund of any amounts paid, excluding the non-refundable booking fee where the law allows.

7. Limitations of Liability
To the fullest extent permitted by law, total liability for any claim arising out of or in connection with the services, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid for the specific appointment or service giving rise to the claim. No liability is accepted for any indirect, consequential, or special losses, including loss of profit, loss of business, or loss of data. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Disclaimers
All information, advice, and recommendations provided as part of the services are given in good faith and based on the information supplied by the client. No warranty is given that the services will meet all individual expectations or that any particular result will be achieved. Any timelines or completion dates are estimates only, unless expressly guaranteed in writing. The client remains responsible for their own decisions and actions based on the services and information provided.


Cancellation & Rescheduling Policy

Please review our appointment policy carefully. By booking an appointment, you agree to the following terms:

  • 48 hours’ notice required: You may cancel or reschedule your appointment up to 48 hours before the scheduled time without additional charges (excluding the booking fee).
  • How to cancel or reschedule: Please submit your request via:
    • Email: Send your name, appointment date/time, and requested change.
    • Phone: Call or leave a voicemail clearly stating your details and request.
  • Late changes (less than 48 hours): If you cancel or reschedule with less than 48 hours’ notice, the full appointment fee may be charged and/or the appointment may be forfeited at our discretion.
  • Missed appointments / no-shows: Failure to attend your appointment without prior notice is treated as a late cancellation..
  • Confirmation required: Your cancellation or rescheduling request is only valid once we confirm it in writing (e.g., confirmation email or message). If you do not receive confirmation, please contact us again.
  • Non-refundable Administration fee: The €50 administration fee is always non-refundable, regardless of cancellation, rescheduling, or no-show. This fee is retained to cover administrative and scheduling costs.

We appreciate your understanding and cooperation, which helps us manage our schedule fairly for all clients.

Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or contact us. We are committed to handling your information lawfully, transparently, and securely, in line with applicable data protection laws.

2. Personal Data We Collect

We may collect the following types of personal data:

  • Identification details: name, title, and, where relevant, date of birth.
  • Contact details: email address, phone number, postal address, and preferred contact method.
  • Appointment information: booking history, dates and times of appointments, services requested, and related notes necessary to provide our services.
  • Payment-related information: payment method, billing address, transaction details, and limited card information processed via secure payment providers (we do not store full card numbers).
  • Technical data (where applicable): IP address, browser type, device information, and usage data collected through cookies and similar technologies.

3. How and Why We Use Your Data

We use your personal data only for specific, legitimate purposes, including:

  • Managing appointments: to schedule, confirm, modify, and cancel bookings, and to keep a record of your appointment history.
  • Providing services: to deliver the services you request and to personalize your experience where appropriate.
  • Communication: to respond to your inquiries, send appointment reminders, service updates, and important notices about changes to our terms or policies.
  • Billing and payments: to process payments, issue invoices, handle refunds, and maintain accurate financial records.

  • Legal and compliance: to comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

  • Contractual necessity: processing is necessary to enter into or perform a contract with you, such as managing your appointments and providing our services.
  • Legal obligation: processing is required to comply with laws and regulations, for example, tax and accounting rules.
  • Legitimate interests: processing is necessary for our legitimate business interests, such as improving services, preventing fraud, and ensuring network and information security, provided these interests are not overridden by your rights.
  • Consent: where required by law, we rely on your explicit consent. You may withdraw your consent at any time.

5. Data Storage and Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include:

  • Secure servers and encrypted connections (such as HTTPS/SSL) for data transmission.
  • Access controls and authentication procedures to limit data access to authorized personnel only.
  • Regular software updates, security monitoring, and backup procedures.
  • Staff training and internal policies on data protection and confidentiality.

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain a high level of protection.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

  • Appointment and service records are kept for the duration of our relationship and for a reasonable period thereafter to handle queries, disputes, or legal claims.
  • Billing and payment records are retained for the period required by tax and accounting laws.

When data is no longer needed, we will securely delete or anonymize it.

7. Sharing Your Data with Third Parties

We do not sell your personal data. We may share it with trusted third parties only when necessary and under appropriate safeguards, including:

  • Payment processors: to securely process your payments and prevent fraud.
  • IT and hosting providers: to operate our website, booking systems, and data storage solutions.
  • Authorities and regulators: when required by law, court order, or to protect our legal rights.

All third parties that process personal data on our behalf are bound by contractual obligations to protect your data and to use it only for the purposes we specify.


8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Right of access: to request confirmation of whether we process your data and to obtain a copy of the personal data we hold about you.
  • Your information is confidential.
  • Right to rectification: to request correction of inaccurate or incomplete personal data.
  • Right to erasure: to request deletion of your personal data in certain circumstances, for example, when it is no longer needed for the purposes for which it was collected.
  • Right to restriction: to request that we limit the processing of your data in specific situations.
  • Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.

  • Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

We will respond to your requests in accordance with applicable data protection laws and may need to verify your identity before acting on your request.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.